Ask in the product
Signed in to app.apostra.com, ask the assistant (Ask Apostra, or Murph while your account is still on the older branding). See the Management UI guide.Contact the support team
Email support@apostra.com. To get an answer faster, include:- your account name or ID
- the IDs of the objects involved, such as the advertiser, campaign, media buy, or creative
- what you did, what you expected, and what happened instead, with the time it happened
- any error code and message you received, for example from a v3 error
Check the docs first
- Errors explains each error code and how to recover.
- Rate limits covers request limits and retries.
- The changelog lists recent changes that may affect you.